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Posted on: March 2, 2020

Cable/Internet Service

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Questions about cable TV and internet service were recently fielded by the mayor and council after an outage involving Mediacom on Feb. 26. That outage was the result of a line cut south of the city.

However, it presented an opportunity to remind everyone that the city negotiated a license agreement many years ago with Mediacom that addressed concerns with the customer service people had experienced. But, because the state legislature passed a new law in 2018 (HB 2579) that took effect this year, the city no longer regulates the cable TV industry at the local level. Mediacom now falls under federal customer service rules that deal with installations and outages. Those rules still require the company to have a phone number for customers to call and limited wait times. But the city has no oversight in how the federal government monitors this. If you have service interruptions or want to try to get a refund for an outage, you can call Mediacom at 855-633-4226.

Also under the new law, any service company can come into the city and provide cable TV service if they so choose as long as they file with the city a uniform license agreement. Century Link and Mediacom are the only cable TV providers that come forward to serve the city.

Internet service is handled differently as it was deregulated in 1996 under federal law.

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