August 2009

Customer Service - a critical element for the success of Shop Apache Junction

Providing a quality product, at a reasonable price, with a positive customer service experience is key for a business' success. No amount of goodwill or public "PR" to Shop AJ can erase the damage your business experiences when a consumer leaves dissatisfied and tells a dozen or more of their friends.

As a consumer, should you experience a less than stellar shopping/dining moments ask to speak to a member of the management staff and try to share with them what your expectations were and how their business failed on this occasion to meet your expectations. Provide them an opportunity to address the situation in a timely manner and the chance to avoid repeating the problem for either you or other future customers.

Together, with reasonable Shop AJ shopper expectations AND a renewed commitment to providing a positive customer service experience by our AJ businesses, we have an opportunity to make Apache Junction a more inviting place to live, work, go to school and play. So smile and Shop AJ!


Watch for Shop AJ reader board message and banner* along Apache Trail and across our community.

"Thank you for Shopping AJ" parking lot greeters thanked hundreds of local shoppers for choosing to shop in Apache Junction!

"Thank you for Dining AJ" greetings were shared with patrons dining at several local eateries by Councilmembers, Chamber board members and Main Street board members.

I Shop AJ because... Available NOW at City Hall! Flyers will also be distributed at most upcoming local events.

Shop Local/Shop AJ 30-second TV Commercial - "ON THE AIR" appeared on our local cable Channel 11. If you missed our fall Shop AJ commercial watch it here or watch our new Summer Shop AJ commercial!

Here is our new Shop AJ spots! One. Two.

Support your Library - Shop AJ flyers available at the Apache Junction Library for Library patrons, visitors and guests!

Support your Parks & Multi-Gen - Shop AJ flyers available to Apache Junction Parks & Recreation and Multi-Gen users, visitors and guests!

Support your Apache Junction Police - Shop AJ flyers available at the Apache Junction Public Safety building and other City facilities for visitors and guests!

Shop AJ decals on selected City vehicles: "Watch for these on a City vehicle near you!"


* Banners funded by the Apache Junction Community Development Corporation, a Main Street Program.